Refund policy

Returns & Refunds Policy

Thank you so much for supporting our small business! 💛 Each item in our shop is custom-made just for you, which means a little extra care and attention goes into every order.

Custom & Personalized Orders

Because our products are made to order and personalized, all sales are final. We’re unable to accept returns, exchanges, or offer refunds on custom or personalized items once an order has been placed.

This includes:

• Personalized items (names, dates, photos, text, etc.)

• Custom designs or made-to-order products

• Memorial or sentimental items

Please Review Your Order Carefully

Before completing your purchase, we kindly ask that you double-check all details. This helps us make sure your item turns out exactly as you envisioned. Unfortunately, we can’t offer refunds or replacements for:

• Spelling or personalization details provided incorrectly

• Incorrect size, color, or design choices

• Change of mind after ordering

If There’s a Problem With Your Order

Your happiness matters to us! If your item arrives damaged or defective, please contact us within 48 hours of delivery and include:

• Your order number

• Clear photos of the item and packaging

If the issue is due to an error on our end, we’ll gladly send a replacement at no additional cost.

Shipping Notes

While we do our best to ensure smooth delivery, we can’t be responsible for shipping delays, incorrect addresses entered at checkout, or packages marked as delivered by the carrier. Please make sure your shipping details are accurate when placing your order.

Questions?

If you have any questions before ordering, feel free to reach out to us at jovigovi_90@outlook.com We’re always happy to help and want you to feel confident before purchasing 🤍